Shipping & Returns

Shipping & Returns

Free Shipping to Commercial Business Locations

We offer free shipping to commercial business addresses within the contiguous U.S.

Note: A carrier-imposed surcharge of $4.85 per carton will apply to deliveries made to residential or non-commercial locations.

When Will My Order Ship?

Orders usually ship within 1 to 3 business days. Bed pillows may occasionally take longer to ship. If there's a delay beyond 3 days, we’ll notify you by email.

If you need delivery by a specific date, feel free to contact us for a shipping estimate. You can also leave a note in the comment box during checkout if you’d like to schedule delivery on or after a particular date—we’ll follow up to coordinate with you directly.

Need Your Order ASAP?

Facing a tight deadline? We get it. Please call us at 706-833-3062 or contact us before placing your order. If possible, we’ll prioritize your shipment for same or next business day shipping.

Undeliverable Shipments

We make every effort to ship your order accurately and promptly, but in cases where an order is returned to us as undeliverable due to customer error, the customer is responsible for:

  • The original shipping cost (even if it was free at checkout)
  • Return shipping costs

Some common reasons for undeliverable shipments include:

  • An incorrect or incomplete shipping address
  • No one available to receive delivery during normal business hours
  • Refused deliveries without prior return authorization
  • Any other issue outside our control due to customer action or inaction

Returns, Shipping Errors & Defective Products

Shipping Errors or Damaged/Defective Products

We take pride in accuracy and quality, but occasionally mistakes or defects can occur. If you receive the wrong item or a defective product, contact us right away and we’ll make it right—replacements ship at no additional cost to you.

Customer-Initiated Returns

We accept returns within 30 days on products that are unused, unwashed, and in original, unopened packaging.

The customer is responsible for:

  • Outbound shipping cost (originally free to you)
  • Return shipping cost
  • A 25% restocking fee

Once we receive the item(s) in like-new condition, we’ll refund your original payment minus the applicable fees. Used, laundered, or opened items are not returnable. Be sure to contact us for a return authorization before sending anything back.

Why We Charge a Restocking Fee

We work hard to deliver high-quality products in new condition to every customer. Processing returns involves several steps:

  • Pulling and staging orders from the warehouse
  • Creating and applying shipping labels
  • Paying outbound and inbound shipping invoices
  • Inspecting, repackaging, and restocking returned products

All of this takes time and resources. Our restocking fee helps offset these costs and keeps our pricing competitive.

Undeliverable Shipments (Repeat Reminder)

If your shipment is returned due to issues within your control (wrong address, no one available to accept delivery, etc.), you’ll be responsible for both original and return shipping costs.

Non-Returnable Items

The following items are not eligible for return:

  • Closeout, Clearance, Discontinued, or Sale items
  • Custom-made items
  • Fabric Tablecloths
  • Fabric Napkins
  • Fabric Placemats

We recommend requesting samples before ordering if you’re unsure about product suitability.

Have Questions or Need a Sample?

We’re always happy to help! If you're not sure whether our products are the right fit for your needs, call us at 803-257-7566 or use our contact form. We welcome the opportunity to answer your questions and provide samples so you can order with confidence.